Inbox, finance and CRM action inside SMART Hub.
SMART Reply is the inbox, finance and CRM capability inside SMART Hub. It turns everyday business emails into approved actions, drafting replies, processing invoices and credit notes, updating CRMs, preparing follow-ups, finding context, and keeping business systems accurate from real conversations. A human approves every action, nothing sends or writes on its own.
Hi Laura, brilliant news, thank you. I've attached the updated quote for the renewal plus the 20 additional seats from 1 July, and the invoice will follow today. I'll get everything set up your end…
Deals get agreed, invoices get promised and details get changed, all in the inbox. Then someone has to remember to update the CRM, raise the invoice and log the supplier. Usually they don't, or not for days.
Updating it is manual, so it doesn't happen. Pipeline is guesswork, accounts go quiet unnoticed, and no one trusts the numbers.
Invoices, credit notes and new suppliers sit in the inbox waiting to be keyed in by hand, slow, error-prone, and easy to forget.
The context is scattered across systems and people retype the same answers in their own tone, so quality and speed swing wildly.
SMART Reply isn't a standalone email assistant. It's the part of SMART Hub that turns approved work into action, through the inbox, finance systems and CRMs your team already uses.
One capability, working across the three places everyday business email turns into work, keeping your systems accurate from real conversations, every action waiting for approval.
Standing instructions, meeting capture and a full admin portal with audit logs keep every draft and update on your company's policy, tone and access rules.
SMART Reply works from deterministic data, the actual content of the thread and the real records in your systems, never guesses, and it never sends an email or writes to your CRM or finance system on its own. Every reply, every invoice and every record update waits for a person to approve it. Your data stays in your Microsoft tenant, and everything is logged.
Book a demo and we'll show you SMART Reply inside SMART Hub, drafting real replies and keeping your CRM and finance system accurate from the inbox, every action still yours to approve.
Book a demo